Privacy Policy

HairPlush is committed to protecting the privacy and personal information of our customers in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Commitment to Privacy

HairPlush recognises the importance of protecting personal information and acknowledges the constitutional right to privacy. We are committed to ensuring that personal information is collected, processed, stored and protected in accordance with applicable data protection legislation.

Our POPI Compliance Policy outlines how personal information is processed, protected and managed within our organisation.

Purpose of this Policy

The purpose of this policy is to:

  • Ensure compliance with the Protection of Personal Information Act
  • Protect personal information from unauthorised access or misuse
  • Promote responsible information processing within the organisation
  • Provide transparency regarding how personal information is handled

Processing of Personal Information

HairPlush may collect and process personal information for legitimate business purposes, including:

  • Processing online orders and payments
  • Providing customer support
  • Managing customer accounts
  • Communicating promotional or service information
  • Improving our website and services

Personal information is only processed where it is necessary for business operations or where consent has been obtained.

Your Rights

In terms of POPIA, individuals have the right to:

  • Access personal information held about them
  • Request correction of inaccurate information
  • Request deletion of personal information where appropriate
  • Object to the processing of personal information

HairPlush will review and update this POPI Compliance Policy from time to time to ensure ongoing compliance with applicable data protection legislation.

Frequently Asked Questions

What is POPI Compliance?
POPI Compliance ensures that HairPlush processes and protects personal information in accordance with the Protection of Personal Information Act.

Why does HairPlush collect personal information?
HairPlush collects personal information to process orders, provide customer support, manage accounts, and improve services.

What rights do customers have under POPIA?
Customers can access, correct, or delete their personal information and object to processing where applicable.