Refund Policy
We want you to shop with confidence. For hygiene and product integrity reasons, returns are only accepted on eligible items that meet the conditions outlined below.
Return Window
Within 7 days
Eligible Condition
Unused & unopened
Standard Return Fee
15% handling fee, shipping on customers cost
Standard Returns
Eligible items may be returned within 7 days of delivery, provided they are unopened, unused, and in re-saleable condition.
All original packaging must be intact, including tamper-resistant seals, lids, cartons, labels, and any cellophane wrapping where applicable.
Approved standard returns are subject to a 15% handling fee.
Please Note
- No price stickers, labels, or packaging elements may be removed.
- Items purchased on sale or at a discounted price are not eligible for return.
- Brushes are not eligible for return or exchange unless they are defective.
- Returned goods remain the customer’s responsibility until received and signed for by HairPlush
What Can Be Returned
Personal care products may be returned only if they are in their original packaging, unused, unopened, and in re-saleable condition.
To qualify, the product must be returned with all original packaging components intact, including cellophane wrap, tamper-proof seals, lids, and outer packaging where applicable.
What Cannot Be Returned
- Sale items
- Discounted or promotional items
- Opened or used products
- Products with broken, removed, or damaged seals or packaging
- Brushes, unless defective
Defective, Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact our customer service team as soon as possible so that we can review the issue and assist you with the appropriate next steps.
Where a return is approved because the item is defective, damaged, or incorrect, the standard handling fee would not apply.
If a Product Does Not Meet Expectations
If a product does not meet your expectations, but is not defective and has already been opened or used, it may not qualify for return due to hygiene and resaleability requirements.
In these cases, the relevant supplier may assist with product guidance or replacement recommendations where applicable.
This helps ensure that customers receive the most suitable product support while preserving hygiene and quality standards.
How to Request a Return
To request a return, please use the get in contact form within 7 days of receiving your order and include your order number together with the reason for the return.
Once approved, we will advise you on the return process and any applicable conditions.
For hygiene, safety, and product integrity reasons, HairPlush reserves the right to decline any return that does not meet the conditions outlined above.